Effective Date: October 2025
Company: Opulent Property Group (“we”, “us”, “our”)
Registered Address: 17 Rookery Road, Birmingham B21 9QP, United Kingdom

1. Purpose of this Policy

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By providing your personal information to us, you consent to its processing as described in this policy.

2. Data Controller

Opulent Property Group is the Data Controller responsible for the personal data collected through our websites, forms, social-media pages, or any other means of communication.

3. Categories of Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Information: Name, title, company, job title

• Contact Information: Address, postcode, telephone number, email address

• Property & Project Information: Property ownership details, address of site, system type, eligibility details submitted through our forms

• Transaction & Contract Information: Offer letters, option agreements, correspondence, payment details (if applicable)

• Technical Information: IP address, browser type, time-zone settings, device identifiers, website usage data (via cookies)

• Communications: Emails, phone notes, messages sent through social media or website contact forms

We do not intentionally collect “special category” data (e.g. health, religion, ethnicity) unless it is volunteered and relevant to a legal or contractual matter.

4. How We Collect Your Data

We collect data when you complete online forms (e.g. eligibility, enquiry, contact or application forms), communicate with us by phone, email or post, engage our services, or express interest in a property or project. We may also collect data from publicly available sources such as the Land Registry, Companies House, or local planning authorities, and through cookies or analytics on our websites.

5. Legal Bases for Processing

We process personal data under one or more of the following lawful bases:

1. Legitimate Interests – for business operations, project development, due diligence, or communication with property owners and partners.

2. Contractual Necessity – to perform a contract or take steps at your request prior to entering into a contract.

3. Legal Obligation – to comply with UK laws and regulatory requirements.

4. Consent – when you voluntarily provide data for marketing or enquiry purposes (you may withdraw consent at any time).

6. How We Use Your Data

We use your personal information to respond to enquiries, determine eligibility for property or upgrade programmes, evaluate and manage property acquisitions and developments, maintain business records and project correspondence, comply with statutory obligations, send updates or marketing material (only if opted in), and protect our legitimate business interests or defend legal claims. We will not use your data for any purpose materially different from these.

7. Sharing of Personal Data

We only share your personal data when necessary and always under appropriate confidentiality safeguards. Recipients may include professional advisers such as solicitors, planning consultants, valuers, and engineers; service providers who support our IT, hosting, email, and communications infrastructure; regulatory bodies, insurers, or law-enforcement authorities where legally required; and potential business partners or investors, limited to information necessary for due diligence. All third-party processors are bound by written contracts to keep your data secure and to use it only for authorised purposes.

8. International Transfers

If personal data is transferred outside the United Kingdom (for example, to secure cloud servers within the EEA or other jurisdictions), we ensure adequate protection through UK GDPR-approved safeguards such as Standard Contractual Clauses or adequacy decisions.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

• Enquiries and form submissions: up to 24 months after last contact

• Contractual or transactional records: up to 6 years from project completion or contract end

• Legal and compliance records: as required by law
  Data that is no longer required is securely deleted or anonymised.

10. Data Security

We implement appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of personal data. These include secure cloud-based storage with encryption, password-protected systems, limited access, and regular security reviews. Despite these precautions, no system can be completely secure, and we cannot guarantee absolute security of data transmitted electronically.

11. Your Data Protection Rights

Under the UK GDPR you have the right to:

• Access a copy of your personal data we hold

• Request correction of inaccurate or incomplete data

• Request deletion of your data where no longer necessary

• Request restricted processing in certain circumstances

• Request your data in a structured, machine-readable format

• Object to processing based on legitimate interests or direct marketing

• Withdraw consent at any time where consent is the lawful basis
  Requests can be made by emailing info@opulentpropertygroup.com. We will respond within one calendar month of verification.

12. Marketing Communications

We may contact you with information relevant to property opportunities or community programmes if you have opted in or where we have a legitimate interest. You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.

13. Cookies & Website Analytics

Our website may use cookies to analyse traffic and improve usability. You can disable cookies via your browser settings. We only use anonymous analytics data and do not track individual browsing behaviour.

14. Children’s Data

Our services are directed at adults. We do not knowingly collect personal information from anyone under 18 years of age.

15. Links to Other Websites

Our website and communications may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.

16. Changes to this Policy

We may update this policy from time to time. The latest version will always be available at [your website URL]/privacy-policy. Material changes will be clearly notified.

17. Contact Information

For any privacy or data-protection enquiries, please contact:
Data Protection Lead
Opulent Property Group
17 Rookery Road, Birmingham B21 9QP, United Kingdom
Email: rw@opulentpropertygroup.com
Phone: +44 783 164 5585

18. Complaints

If you are dissatisfied with our handling of your personal data, you may contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113